Frequently asked questions (FAQs)

We have split the FAQ's into 5 sections - please click on the relevant link to see those questions.

About the cover
About the company
About the site
Problems opening or receiving documents
How to complain

About the company

• 1) Who are DJguard?
  • As part of Musicguard, we are one of the UK's leading specialist insurance providers for musicians and their equipment and we've now been in business for over 10 years. You can find out more about the history of DJguard if you're interested!
    
    DJguard is a trading name and division of JLT|Online - a division of Thistle Insurance Services Ltd (a wholly owned subsidiary of Jardine Lloyd Thompson Group PLC).

• 2) What are your contact details?
  • DJguard
    JLT|Online
    Pavilion House
    Mercia Business Village
    Westwood Business Park
    Coventry
    CV4 8HX
    
    Tel: 0844 826 2296
    
    The office is open from 9:00am until 7:00pm Monday to Friday.

• 3) Are you FSA registered?
  • Yes, as a division of Thistle Insurance Services Ltd, we are authorised and regulated by the Financial Services Authority, register number 310419. You can check this on the FSA's register by visiting their website or by contacting the FSA on 0845 606 1234.

If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)

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