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How to complain

If you are dissatisfied by our service or the outcome of your claim, please write in the first instance to:

The Executive Manager - Customer Complaints
Thistle Insurance Services Limited
Southgate House
Southgate Street
GL1 1UB.

If we are unable to deal with your complaint to your satisfaction, then you may be entitled to refer it to the Financial Ombudsman Service (FOS) at the address below:

The Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
E14 9SR.
Tel: 0800 023 4567

This procedure will not prejudice your right to take legal proceedings.

HELPLINE 0844 826 2296
Call our UK-based call centre for immediate help and advice
Mon to Fri 9.00am to 6.00pm
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