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How to complain

If for any reason you are unhappy with us, we would like to hear from you. Making a complaint will not prejudice your right to take legal proceedings.

If you have a complaint about any aspect of this policy, our service or a claim please write to:

The Executive Manager of Customer Complaints
Thistle Insurance Services Limited
Southgate House
Southgate Street
Gloucester
GL1 1UB.

If the complaint is still not resolved to your satisfaction, you can approach The Financial Ombudsman Service (FOS) at the address below:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567

The above complaints procedure is in addition to your statutory rights as a consumer.  For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

HELPLINE 0844 826 2296
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Mon to Fri 9.00am to 6.00pm
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