How to make a complaint
If for any reason you are unhappy with us, we would like to hear from you. Making a complaint will not prejudice your right to take legal proceedings.
If you have a complaint about any aspect of this policy, our service or a claim please contact:
The Executive Manager of Customer Complaints
Thistle Insurance Services Limited
If the complaint is still not resolved to your satisfaction, you can approach the Financial Ombudsman Service (FOS) at the address below:
The Financial Ombudsman Service
Telephone number: 0800 023 4567
Website address: www.financial-ombudsman.org.uk
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.
If you bought one of our products online you can register your complaint via the Online Dispute Resolution (ODR) platform where you may be able to get help raising your complaint with the Financial Ombudsman Service.